Ugh! That is definitely frustrating. I've been finding out due to changes in jobs within our family that insurance coverage is changing also. Where before we'd have a deductible we had to meet but were still covered for basic care, now we're finding most insurance only covers what they call "preventative" care whereas "diagnostic" care is subject to the deductibles before being covered. And by diagnostic, they mean anything pre-existing, or that has just occurred. So basically, everything. And these deductibles (and we were paying for the "good" coverage) was $3,000 per person, or $6,000 per family.
I know insurance has never been problem-free, but wowee.
What made me relate your post to this is when I called the insurance to clarify how the deductible worked, the person on the phone mentioned it's all about how your doctor marks the paperwork. And he went on to say most doctors don't even realize unless you ask them. Gives being our own advocates all new twists. <<sigh>>
I hope they're able to straighten things out for you. I can only imagine how the frustration must add to what you're already going through. Try not to let it shake you too much.
DX 3/4/2016 Colon Cancer; age 46 Mom of then 4-yr-old
Stage IIIB: T3N1M0
4 to 10/2016: Xeloda Monotherapy
CEA: 10/16 0.56, 1/17 0.54
CT CLEAR: 3/6/17; 4/17/18; 4/16/19
NED 3 years
“If I can help somebody as I walk along, then my living shall not be in vain.”