Some medical assistant called me late yesterday afternoon. In the meantime, I had called my GP's office and found that on 2/12/13, I had my last full scope and the report clearly stated....'REPEAT IN FIVE YEARS". That meant that I am due now. So, when the MA called, I flat out asked her WHY did the first person tell me 2023. Her response...'well, sometimes mistakes are made'. Seriously??? I'm not the average patient on the 'ten year plan'.....I had cancer for crying out loud and I don't want to get it again!!!! Does this MA, who only does scheduling (her words) for the surgeon's in the practice, not comprehend the difference between the 'plan' that a cancer patient is on as opposed to the average patient??? I had to really press her about this to which she replied that in December 2015, I had a mini flex sig (which I had told her about) and that the doc had indicated three years from then....basically then December of this year. However, she did admit that my chart still would have had 2023 as the date I needed another scope.
I really like my surgeon and don't want anyone else to do my scope. The MA at the GP's office couldn't understand that concept. She kept trying to tell me to call the GI office and talk to the GI who did the scope and have him/her tell the surgeon something, blah blah blah. Honestly, I wish we just had the 'good ole days' back when we didn't have so many of these incompetent people in the medical offices trying to figure out what to say/do. It seems as though if you, as the patient, don't follow the traditional pattern, these MA's just don't know what to do or say. In my case, I don't go to a GI for my scopes and that totally threw this MA at my GP's office. She also didn't understand why I was going to some surgeon in Seattle instead of one closer by. Honestly, she kept harping on those two details. The MA at the Polyclinic in Seattle couldn't understand why I was calling.....kept telling me that THEY would notify me a few months before my next scheduled exam. Well, HELLO.....they have my next exam for FIVE years from now! Geez!
If these big mega clinics/organizations are going to buy out the smaller doc's offices, etc. then these big clinics/organizations should at least hire people who know what the heck they are talking about OR at least have some common sense and recognize that not everyone is the same/fits some standard pattern!!
Dx 6/22/2006 IIA rectal cancer
6 wks rad/Xeloda -finished 9/06
1st attempt transanal excision 11/06
11/17/06 XELOX 1 cycle
5 months Xeloda only Dec '06 - April '07
10+ blood clots, 1 DVT 1/07
transanal excision 4/20/07 path-NO CANCER CELLS!
NED now and forever!
Perform random acts of kindness