weisssoccermom wrote:I'm sorry for the vent - just wanted to see if I'm alone in this. This topic is not exclusively cancer related.
Here's some examples of what I deem are incompetent staff:
1. 4.5 years ago, I was seeing this surgeon whom I thought I was going to use. I constantly ran into trouble with his office staff - particularly his RN. She acted as though SHE ran the place and that she knew everything. I remember her telling me to use witch hazel after radiation (absolutely WRONG!!) for rectal cancer. The surgeon was astounded that I was going to use this - when I was talking to him, she shot me daggers as though to say "You had better keep your mouth shut". It was this same RN who wouldn't let phone calls from my onc through to the surgeon and didn't give the surgeon messages from him (the onc) either! It was infuriating. The final blow came when they were going to 'refer' me to this surgeon in Chicago - let's see that was in March of '07 for blasted sake! Never did here back from them!!!
2. On 8/16 of this year - I saw this different oral/maxilofacial (spelling??) for my facial pain. Same office that I had been before - just a different doc. Anyway, this doc wanted to refer me to a specialist at the UWashington. Never have gotten that referral - almost 6 weeks now. Doubt I ever will either! This is the same office (quite small office) that calls me for bill payment when I have secondary insurance! I ask them if they have submitted the bills, etc. to the secondary and they tell me they didn't know that I have any! Then they look and chuckle - oopsie, yep you DO have secondary! Arghhhh!!
3. My onc's office staff is just absurd. Always canceling appointments on me. I get infuriated when they don't have the decency to call and let you know that the doc is running say 2 hours late!! Dang, if I was 2 hours late - well they'd cancel my appointment. If I find myself even 5 minutes late due to traffic, etc. I have the decency to call & let them know - something they say that they appreciate - but do we get the same reciprocal treatment?? NO!
4. Finally - I can't stand the new MA in my GP's office. I left a message for my GP on Friday, Sept. 16 asking her opinion about future onc appts. Never heard back from her. I called again this past Monday and the new MA assured me Dr. McD would get back to me either that day or no later than Tuesday morning. Well, Tuesday came and went - didn't hear anything. Also, left a message with the MA on Monday for a refill on some Voltaren gel - finally by Thursday evening with no response I sent an email. Dr. McD seemed surprised by my requests - she didn't know anything about them. Now, I NEVER had that problem with my old MA - wished she'd have stayed around!!!
I'm just tired of making phone calls and waiting for more than a week for a response. I DO call back and still nothing until I send an email through the system. It's frustrating!! Why do these other staff hold us hostage? It seems as though too many MA's/RN (no offense to anyone here - please I realize that these are very important and busy people) feel that THEY are in charge!
Anyone else with similar situations???
Jaynee
smartestone wrote:
IMHO, think you're nitpicking. be grateful and happy you beat your cancer at the 5 year mark..many people would love to be in that situation. Live life, enjoy it be happy.. The system, for all its flaws, must have been good enough enough if it cured you.
smartestone wrote: IMHO, think you're nitpicking. be grateful and happy you beat your cancer at the 5 year mark..many people would love to be in that situation. Live life, enjoy it be happy.. The system, for all its flaws, must have been good enough enough if it cured you.
IMHO, think you're nitpicking. be grateful and happy you beat your cancer at the 5 year mark..many people would love to be in that situation. Live life, enjoy it be happy.. The system, for all its flaws, must have been good enough enough if it cured you.
weisssoccermom wrote:I'm sorry for the vent - just wanted to see if I'm alone in this. This topic is not exclusively cancer related.
Here's some examples of what I deem are incompetent staff:
...
Jaynee
jmarie wrote:smartestone wrote: IMHO, think you're nitpicking. be grateful and happy you beat your cancer at the 5 year mark..many people would love to be in that situation. Live life, enjoy it be happy.. The system, for all its flaws, must have been good enough enough if it cured you.
That is very insensitive IMHO, and I can't believe it is coming from a fellow cancer patient. Besides the fact that "The System" didn't cure her. Many doctors, drugs, years of research, God and some swinging chickens , healed her but "the System" had nothing to do with it.
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